1. Introduction
Welcome to KV99. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information. By using the KV99 platform, you are considered to have accepted this Privacy Policy.
We believe your privacy is a fundamental right. That is why kv99 has placed data protection at the core of our service from the very beginning. Our Privacy Policy is built on internationally recognized best practices in data protection.
In brief: We keep your data secure, never sell it, and always put you in control.
This Privacy Policy applies to the KV99 website, mobile application, and all associated services. If you have any questions, feel free to reach us anytime at support@kv99.plus.
2. What Data We Collect
KV99 collects two types of information from you — information you provide directly and information collected automatically. Details are outlined below:
| Data Type |
Details |
Reason |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Account Creation |
| Contact Information |
Mobile number, email address |
Account Communications & Notifications |
| Financial Information |
BKash/Nagad/Rocket number, transaction history |
Payment Processing |
| Device Information |
IP address, browser type, device model |
Security & Fraud Prevention |
| Usage Data |
Gaming history, betting records, session duration |
Service Improvement & Responsible Gaming |
| Location Data |
Approximate geographic location (IP-based) |
Compliance with Local Regulations |
We only collect information that is necessary to deliver our services. We make a point of never gathering data beyond what is needed.
3. How We Collect Your Information
KV99 collects data through several methods:
- Directly from you: Through registration forms, the KYC verification process, customer support interactions, and feedback forms.
- Automatically: When you use our platform, device and usage information is collected through cookies and tracking technologies.
- From Third Parties: Certain information may be received from payment providers (bKash, Nagad) or identity verification services.
- From public sources: Publicly available databases may be checked for fraud prevention purposes.
Good to know: We will never call or text you to ask for your password or OTP. Any such communication is fraudulent.
4. How Your Data Is Used
The information we collect is used for the following purposes:
- Account Management: Registration, login, KYC verification, and account security.
- Service delivery: Processing betting, gaming, deposit, and withdrawal transactions.
- Customer Support: Resolving issues, handling complaints, and providing support.
- Security: Fraud detection, prevention of unauthorized access, and anti-money laundering measures.
- Service improvement: Analyzing user experience to improve the platform.
- Legal Obligations: Meeting the requirements of regulatory authorities.
- Marketing: Sending you relevant offers and promotions with your consent.
- Responsible Gaming: Providing timely support if there are signs of problem gambling.
Should we need to use your information for any purpose beyond those stated above, your consent will be obtained beforehand.
5. When Your Data Is Shared
KV99 does not sell, rent, or commercially transfer your personal data to any third party. However, certain information may be shared in the following limited circumstances:
-
Service Partners: Payment processors, KYC verification providers, and technology infrastructure partners — all bound by confidentiality agreements with us.
-
For legal requirements: We may be required to share information in response to court orders or lawful requests from government or regulatory authorities.
-
For fraud investigations: Information may be shared with relevant authorities as part of investigations into money laundering or serious fraud.
-
In a business transfer: In the event of a change in ownership of kv99, your data may be transferred to the new owner, but this Privacy Policy will remain in effect.
Our guarantee: All service partners are required to uphold the same privacy protection standards we do. Any breach of contract results in immediate termination of the partnership.
6. Data Security Measures
KV99 uses industry-leading technology and practices to protect your personal data. Our security framework:
- 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
- Firewall Protection: Multi-layer firewalls are active to prevent unauthorized access.
- Two-Factor Authentication (2FA): OTP-based two-factor login to keep your account secure.
- Regular Security Audits: Regular security audits conducted by independent third-party experts.
- Restricted Access: Only authorized personnel have access to your data.
- Data Backup: Encrypted backups are maintained on a regular basis to prevent data loss.
Please note that no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice anything suspicious, let us know right away.
7. Cookie Policy
KV99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: For maintaining login sessions and core platform functionality. These cannot be disabled.
- Performance Cookies: Monitoring page loading speed and overall user experience.
- Functionality Cookies: To remember your preferences, such as language selection and layout.
- Analytics Cookies: Analyzing site usage patterns — anonymized data only.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
8. Your Data Rights
As a kv99 user, you have the following rights:
- Right to Access: You can request to view the information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to erasure: You can request the deletion of your data under certain circumstances.
- Right to restrict processing: You can object to how your data is used.
- Marketing Opt-Out: You can opt out of promotional communications at any time.
- Right to lodge a complaint: You can file a complaint with the relevant authority in the event of a data security breach.
To exercise your rights: Email us at support@kv99.plus. We'll respond within 30 days.
9. How Long We Retain Your Data
KV99 does not retain your personal data longer than necessary. General guidelines:
- All data is retained for as long as your account remains active.
- Following account closure, records may be kept for up to 5 years in compliance with legal obligations.
- Transaction records are retained for a set period in accordance with financial regulations.
- Marketing preference data is deleted promptly upon opt-out.
- Data associated with inactive accounts is reviewed after 12 months.
10. Protection of Minors
KV99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If we discover that a minor has created an account, it will be immediately suspended and all associated data will be deleted.
To Parents & Guardians: If your child has accidentally created an account, please contact us at support@kv99.plus immediately.
11. Changes to the Privacy Policy
Kv99 may update this Privacy Policy from time to time. For any significant changes:
- A notification will be sent to your registered email or mobile number.
- The "Last Updated" date at the top of the page will be revised accordingly.
- For major changes, your consent may be requested again.
Continued use of the platform after an updated policy is published will be considered acceptance of the new terms.